Shipping and Return Policy
At Jass Perfume, we strive to provide a seamless and efficient shipping experience for all our customers. Please review our shipping policy below for more information:
- Order Processing Time:
- Orders are typically processed and dispatched within three business days of payment confirmation.
- Please note that orders placed on weekends or holidays will be processed on the following business day.
- Shipping Methods:
- We offer a variety of shipping options to accommodate your needs, including standard, expedited, and express shipping.
- Shipping methods may vary depending on your location and the size/weight of your order.
- Shipping Rates:
- Shipping rates are calculated based on the selected shipping method, destination, and the weight/dimensions of the package.
- You can view the shipping rates for your order during the checkout process before finalizing your purchase.
- Estimated Delivery Time:
- Delivery times vary depending on the shipping method selected and your location.
- Standard shipping typically takes between three to seven business days for domestic orders and seven to twenty five business days for international orders.
- Expedited and express shipping options are available for faster delivery.
- Tracking Information:
- Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
- You can use this tracking number to monitor the status of your shipment and estimate the expected delivery date.
- Return Policy:
- We regret to inform you that returns will not be entertained unless the product is damaged or defective upon receipt.
- Please inspect your order upon delivery and contact us immediately if you believe an item is damaged or defective.
- For more information please contact us via happytohelp@jassperfume.com.
- Shipping Restrictions:
- Please note that some items may be subject to shipping restrictions due to size, weight, or regulatory limitations.
- We are unable to ship certain products to certain locations. Any such restrictions will be communicated during the checkout process.
- International Shipping:
- We offer international shipping to select countries. Please note that customs duties, taxes, and other fees may apply depending on your country's regulations.
- International shipping times may vary due to customs clearance procedures.
- Shipping Address Accuracy:
- It is the responsibility of the customer to ensure that the shipping address provided during checkout is accurate and complete.
- We are not responsible for delays or non-delivery of orders due to incorrect or incomplete shipping addresses.
- . Shipping Insurance:
- Shipping insurance is available for an additional fee. Please contact us if you would like to add insurance to your order.
- Contact Us:
- If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. Our customer service team is here to assist you.
Please Note: Our shipping policy is subject to change without prior notice. We encourage you to review this page periodically for any updates.
Thank you for choosing Jass Perfume. We appreciate your business and look forward to serving you.